Raising the Tech Bar at Your Library: Improving Services to Meet User Needs

Raising the Tech Bar at Your Library: Improving Services to Meet User Needs

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This book explains how librarians can capitalize on the growing interest and need of patrons for help with technology by expanding their library's tech services to build community engagement and support. a€c Offers librarians a new way to meet diverse users' needs and build community support a€c Provides librarians with a variety of waysa€”suited to different sizes and types of librariesa€”to expand their tech services a€c Presents practical guidelines that lead readers through a step-by-step process to reach their goals a€c Supplies guidance derived from the authors' personal experiences and those of their colleagues that illustrate the directives and clearly identify both what to do and mistakes to avoidA showroom, the most common of which is the Apple Store, is meant to show off a product. ... libraries can take the best of both the for-profit and nonprofit worlds in utilizing a retail layout while retaining the library customer service philosophy.


Title:Raising the Tech Bar at Your Library: Improving Services to Meet User Needs
Author: Nick D. Taylor
Publisher:ABC-CLIO - 2017-05-11
ISBN-13:

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